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Residential Integrator's Customer Relations

Residential Integrator's Customer Relations
DE-1418014133
$66.95 $59.95

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Residential Integrator's Project Management
Residential Integrator's Project Management

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Residential Integrator's Customer Relations

Terry Taylor, Ph.D.

Residential integrators are often tasked with the responsibility of representing the company's mission, structure, attitude, and professionalism.

Residential Integrator's Customer Relations covers the specific customer relationship skills that residential integrators need to be successful in the industry.

In-depth coverage begins with a definition of excellent service as a critical component for personal and professional success. Effective communication is then defined for face-to-face, telephone, email, and written interactions.

Aspects of the client-employee relationship are also covered in detail, followed by the importance of client satisfaction to ensure that the relationship remains strong after an installation is complete.

Features:

  • covers the important customer relations and service topics that installers are likely to experience on a daily basis in the real world
  • content is designed to train installers to be successful in their everyday tasks so that both the company and the client are served with excellence
  • information is designed to go beyond theory to immediate application in the workplace
  • suggested activities encourage critical thinking on the part of the future workplace professional

Contents:

Introduction to Excellent Service.

Customer Connection Strategies.

Effective Communication for Excellent Service to Customers.

Handling Difficult Customer Situations.

Training the Customer.

Ensuring Customer Satisfaction

Softcover
144
Pages - 8 x 10 in.
Copyright 2007

About the Author:

Terry Taylor, Ph.D., is employed by Quantum Integrations in Denver, CO

 
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2008 NEC and Related
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HVAC Exam Prep
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Guide to Digital Home Technology Integration
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2008 NEC Master / Contractor / Journeyman Electrical Exam Prep
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1418014133 / 9781418014131


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